Refunds and cancellations

Eligibility

Refunds apply to paid deposits and session fees for Smartapitools training (intensives, private chart clinics, and group clinics). Educational materials included with a session are covered as described below.

Timeframes

• Full refund of fees paid if you cancel in writing at least fourteen days before the scheduled session start.
• Fifty percent refund if you cancel between thirteen and seven days before start.
• No refund for cancellations inside seven days, or for no-shows, except where Australian Consumer Law requires otherwise or we cancel the session.

Deposits

The A$200 intensive deposit is refundable under the same timetable. If you reschedule to another published intensive date more than fourteen days ahead, the deposit transfers once without charge.

Rescheduling

Private clinics may be rescheduled once without fee if you give at least forty-eight hours’ notice. Later changes may forfeit the clinic fee. Group clinics and intensives follow the cancellation timetable above.

Work already started

Once a teaching day has begun, that day’s fee is non-refundable. If Smartapitools cancels a remaining day, we refund the unused portion or offer a replacement seat.

Materials

Printed checklists and digital packs already issued are non-refundable once delivered, though you keep them if a partial fee refund applies under the timetable.

Process and method

Email info@smartapitools.digital with your name, session, and payment reference. Approved refunds are returned to the original payment method within ten business days.

Exceptions

If illness or bereavement prevents attendance, contact us promptly; we may offer a credit toward a later seat at our discretion. This policy does not cover goods we do not sell, software licences, or brokerage fees.